HO’PONO MASSAGE STUDIO GENERAL TERMS AND CONDITIONS

The Terms and Conditions set out herein became effective as at 3rd April 2024. Ho’Pono Massage Studio refers to the business name registered in Cyprus under the physical person of Evthoros Demetriou (collectively, “we”, “our”, “us”, “the studio”, “Ho’Pono”).

A. INTRODUCTION

At Ho’Pono Massage Studio we take great care to provide you with the best and most helpful information through our websites and invite and advise all our visitors, guests and customers to carefully read and understand the terms and conditions set out therein before finalizing their bookings.
1. Information on Ho’Pono Massage Studio All the information on a Ho’Pono leaflet, advertisement or website pertains to the services offered at the studio. We have taken great care to make our websites as clear and informative as possible and all the information to be presented with great care and attention. However, we do not guarantee that the information is presented correctly. We will not be liable for any inconveniences, loss of revenue or any damages, which result from the direct or indirect use of any information provided on our website.
2. Changes/Revisions to Rules, Terms & Conditions We reserve the right to add to, alter or amend any of these General Booking Terms or the Privacy Notice, conditions and rules applicable to the Ho Pono as and when we it deems necessary. Any amendments or revised terms are to be posted on this webpage. Please check this webpage from time to time to take notice of any changes we may have made, as they are binding on you without any additional notification from us. Using our services or making a booking/reservation following the posting of changes to these General Booking Terms, or to the Privacy Notice, will indicate your acceptance of the changes. By accessing or using our website you agree to be legally bound by the Terms of Use, these General Booking Terms and the Privacy Notice as these may be modified and posted from time to time.
3. Personal Data Protection / Privacy Notice We take the issue of personal data protection very seriously. We process your personal information in accordance with our Privacy Notice. In addition, by making a reservation/booking or making contact with us through social media platforms (e.g. Instagram, Facebook,WhatsApp), we may collect additional personal information from you. Your submission of information at your visit at our studio or through any of our websites or through our social media accounts is subject to our Privacy Notice. You are kindly requested to read and understand our Privacy Notice before providing us with any information about yourself or any other person. It is your responsibility to make sure that information which we hold about you is up to date and accurate. Failure to do so will be a breach of these terms.

B. GENERAL BOOKING TERMS AND CONDITIONS

Your reservation will be subject to these General Terms and Conditions (the General Booking Terms) and the Ho’Pono Privacy Notice. When you make your booking/reservation, whether online or by telephone or by email, you will be deemed to have read, understood and accepted these General Booking Terms and the Ho’Pono Privacy Notice. When you make your reservation, you will be also deemed to have read, understood and accepted the terms and conditions for using our website (Terms of Use) and any relevant terms and conditions shall be deemed to be incorporated into your reservation and the accommodation agreement with us.
1. Reservations and Online Bookings The studio will take all reasonable steps to fulfill the reservation to the best of its ability and in accordance with the details provided. However, it reserves the right to provide alternative services of at least an equivalent standard at no additional cost to the guest. The guest is not entitled to assign the booking to any third party nor utilize the studio’s facilities, other than for the purpose of the reservation. The studio reserves the right to pass on to the guest any additional costs incurred by it in respect of goods and services requested during the guest’s stay or caused by the guest not adhering to the agreed times for services.
2. Eligibility You must be at least 18 years old, or the minimum age to enter into a contract as required by applicable law (if younger than 18), in order to make a reservation through our website or any other booking channel. For the avoidance of doubt, any persons aged 18 years or younger must be accompanied by a parent or guardian for the duration of their session.
3. Promotion /Offers All promotions/offers are subject to availability at the time of reservation. Offers are not valid in conjunction with any other offer. Special offers or promotions may have additional terms and cancellation conditions specific to the offer. You are advised to check these thoroughly before completing your booking. A discount offer is non- transferable. We reserve the right to vary the terms of or discontinue the promotion at any time without notice. All bookings: Any agreement for the reservation or booking of any products or services will be formed only when a confirmation and/or voucher is received from us, either by email or in its physical form.
4. Prices & Rates All products and services offered by us are subject to availability at the time of booking or purchase. You are strongly advised and should carefully read the rates and any specific detail provided before proceeding to make a booking for a service selected as well as these General Booking Terms. Rates are confirmed in the currency of Cyprus (euro) unless otherwise specified. Please always check that the details of your booking are complete and accurate before you confirm. We will not be liable for any delay or non-performance if you provide us with incorrect information. You and/or any members of your group must not resell or transfer your reservation or any products or services purchased through our website, nor shall you or the members of your group advertise, market or otherwise offer for sale any products or services purchased from us. We will not honor any reservations or purchases made in this way and we do not accept any liability for refusing such reservations or purchases.
5. Payment Policy We accept payments made via cash or via bank transfer via Revolut or the Bank of Cyprus application. Cash payments are also accepted. When making a purchase or making a booking via a third party a guest must provide valid debit/credit card details for a reservation/booking to be secured. All accounts must be settled in full on or prior to departure. You are responsible for payment in full of any outstanding fees or costs for any service offered during your time with us.

C. GENERAL USAGE RULES

1. Arrival and Departure It is a guest’s responsibility to arrive on time and depart in a timely fashion. We maintain every right to decline service to any client who is, for whatever reason, unable to arrive on time.  We will not be obliged to make up for any time lost if the said loss is due to the client’s inability to arrive on time as he/she will be expected to depart on time so as not to negatively affect the future operation of the studio.
2. Alcohol/Food No wine, beer, spirits or food may be brought into the studio by any guest/s for consumption on the premises.  The clients are expected to leave ample time between any meal and their session as this may negatively affect the quality of their experience.
3. Special Needs/ State of Health Any special needs or requests must be communicated either in writing or verbally in advance. No guarantees can be made in relation to any special requests. Until specific confirmation is issued for any special request, such request cannot be guaranteed. The client is expected to be forthright with any injuries, allergies and medical conditions
4. Pets Pets, generally, are not allowed to accompany guests at the studio.
5. Guests Conduct By making a booking you are agreeing to be bound by these General Booking Terms and any rules of conduct applicable at the studio as set out herein or may be applied from time to time during your time with us. The studio reserves the right to refuse access or eject without prejudice any persons, who it considers objectionable.
6. Complaints For any comments or suggestions about your experience before or after a service, please let us know immediately. Either personally or through our website by email (hoponomassagestudio@gmail.com) with any details you wish, as well as adding the name of the person you have spoken to. We will try to learn more about the incident from both sides (person who was served and person who offered the service), who will also have the opportunity to express their opinion. It is always useful for us to be aware. Ready to always hear your comments, since your opinion is very important to us!

D. ADDITIONAL OTHER RULES & POLICIES

1. Trademarks / Material Ho’Pono Massage Studio has been registered and is reserved as a business name for the purposes of the Studio. Any copyright and other intellectual property in the content and materials on the studio remains with such party. Downloading, copying or otherwise using any material on our  website is permitted only for private use and limited to the sole purpose of making a reservation/booking with us. The content set out in our website and/or in any leaflet or other advertising material made available by us, may not be copied, reproduced, published, distributed, downloaded, changed, amended, reused, reposted or otherwise used in any form for any other purpose without the express consent of Ho’Pono Massage Studio.
2. Photography Policy Any images taken at the studio or taken from our website/social media accounts may only be used for personal and non-commercial use. The use of these images for business purposes including, but not limited to, publicity materials, websites, books, newspapers and magazines must be approved by us prior to any use. For more information please Contact Us.
3. User / Guest Feedback /Uploading content to or posting on information on our websites or social media accounts Whenever you provide any comments or suggestions to us with regard to our website or studio or our products or services we shall own all rights related to your comments or suggestions (including, without limitation, copyright and intellectual property rights) and be entitled to use or implement your comments or suggestions without restriction for any purpose whatsoever, commercial or otherwise, without compensation or attribution to you. Any content you upload to our website or social media or information you post with reference to Ho’Pono Massage Studio is considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such content or information for any purpose. We also have the right to disclose your identity to any third party who is claiming that any content uploaded, or information posted by you constitutes a violation of their intellectual property rights, or of their right to privacy. We will not be responsible, or liable to any third party, for the content or accuracy of any content uploaded or information posted by you or any other user of a our website. To the extent applicable, the views expressed by other users on our websites or social media do not represent our views or values. We have the right to monitor, censor, edit, remove or prohibit the uploading of any content or posting of information if, in our opinion, such content or information does not comply with our policies or is otherwise inappropriate. You are solely responsible for any communication or for a post made by you, the consequences of making a post, and your reliance on any post. Ho’Pono is not responsible for the consequences of any post (including without limitation of any actions taken against you by any person). Ho’Pono is not responsible for screening or monitoring any posts made to any social media platform or service by users other than Ho’Pono. If notified by a user of a post allegedly in violation of our business interests or intellectual property rights, we may investigate the allegation and determine in good faith and its sole discretion whether to remove such post. Ho’Pono has no liability or responsibility to users for performance or non-performance of such activities.
4. Indemnity You agree to defend, indemnify, and hold Ho’Pono, its officers, directors, employees, agents, licensors, and partners, harmless from and against any claims, actions, or demands, liabilities and settlements including without limitation, reasonable legal and accounting fees, resulting from, or alleged to result from, your use of the website, or your violation of these General Booking Terms.
5. Restriction of Liability Ho’Pono will not be liable for any damages or injury caused by, including but not limited to, any failure of performance, error, omission, interruption, defect, delay in operation of transmission, computer virus, or line failure of any part on any website or booking facility service. Ho’Pono does not attempt to exclude or limit its liability for death or personal injury resulting from its negligence in any way. The studio is not liable for the acts and/or omissions of its independent suppliers. No responsibility whatsoever is accepted in respect of theft, injury or disease to guests, delegates or visitors, nor for loss or damage to property of any kind, unless arising as a result of gross negligence by the hotel or its employees. Neither Ho’Pono nor another provider of products or services related to the online booking facility service are responsible for communication malfunctions, failures, difficulties or lost, stolen, or misdirected transmissions, messages or entries, or the security of any such communications.  Further, Ho’Pono is not responsible for incorrect or inaccurate online entry information, whether caused by user(s), by any of the equipment or programming associated with the online booking facility platform or by any technical or human error that may occur in the processing of any information related to an online booking and shall not be liable for damages resulting from any of the foregoing. THESE GENERAL BOOKING TERMS AND OTHER MATERIALS, AND OTHER SERVICES AND PRODUCTS “AS-IS” AND, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, HO’PONO EXPRESSLY DISCLAIMS ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DESIGN, ACCURACY, CAPABILITY, SUFFICIENCY, SUITABILITY, CAPACITY, COMPLETENESS OR AVAILABILITY.
6. Applicable Law / Jurisdiction These General Booking Terms shall be governed and construed for the studio operated in Cyprus in accordance with the laws of Republic of Cyprus. The courts of the Republic of Cyprus shall have exclusive jurisdiction for any disputes or claims arising out of or in relation to these General Booking Terms; unless in the sole discretion of Ho’Pono another forum in another jurisdiction is more appropriate to resolve a dispute.

E. PRIVACY POLICY

This privacy statement refers to our website and online reservations process. Any personal information which you provide to us will be treated with appropriate standards of security and confidentiality and in accordance with the General Data Protection Regulation 2016/679 and the personal data collected are processed under the Personal Data Processing (Protection of Individuals) Law of 2001 (Law 138 (I) / 2001) and the related amendments. Hamam Omerye undertakes that it will never share the information with third parties. associated national legislation. If you are making an online reservation, we collect and process information about you based on our contractual obligation to perform those processes. WHAT PERSONAL INFORMATION DO WE COLLECT? We can help you book directly the perfect session for you with the provision of some of your personal data. When you book directly with us, we ask for your Name and  Mobile Phone Number. DATA RETENTION We store your personal data on our systems for as long as is necessary for the provision of the relevant services or to fulfill the purposes described in this Privacy Policy. We may also be required to retain certain types of data for a longer period in order to comply with legal obligations HOW LONG WILL WE KEEP YOUR DATA FOR? We keep your personal information for so long as is necessary in light of the purpose for which it was originally collected or lawfully further processed.